Need Additional Support? Getting Started Locations Users Organizations Assets Loads Pairing a Load to an Existing Barcode Accepting Loads Tracking Loads Traces Need Additional Support? If you’re not finding the assistence you need from the knowledge base you can always reach out to us directly for assistance. To submit a ticket for assistance please use the form below and we will be in contact as quickly as possible: Getting Started A GoTrace account can be set up quickly by setting up the following areas:Locations — Add known locations that your supply chain will deal with.Users — Add users who will play a role in your supply chainAssets — Add the types of elements that are part of your supply chain.Once these three steps are completed you’re free to begin adding Loads and start tracking your supply chain.You can view a quick start guide video here: Locations Locations are not a required part of GoTrace but can be very useful to set up for getting real-time alerts. Adding locations allows you to get alerts when a load enters a known area. You can also get alerts if a load starts or stops outside of a known area, allowing you to react to anomalies in your supply chain as they occur.To add a new Location, click on “Locations” in the navigation menu and then click the “Add” circle at the bottom right of GoTrace.A Location consists of the following fields:Location nameLocation AddressLocation LongitudeLocation LatitudeRadius for Location Users Users are the way you control who has access to your supply chain. Each user can have a specific role with a set of responsibilities and permissions to take actions within your supply chain.To add a new User, click on “Users” in the navigation menu, and then click the “Add” circle at the bottom right of GoTrace.A User consists of the following fields:User EmailUser Role Once you create a new user they will receive an email to confirm their access has been granted and they can then login and interact with your organization. Organizations Organizations in GoTrace are a way to keep your supply chains housed in one grouping. In most cases you may only ever have one organization however GoTrace enables you to participate in multiple organizations to have more complex supply chain situations.When you have access to multiple Organizations, you can swap between them by click on the top-right menu and tapping the “Swap” icon in the top right corner of the menu. From here you may select any of the organizations you have access to.To create a new Organization, click on the top-right menu, and select the switch icon. After seeing the list of your organizations click on “New Organization” and then give your new organization name. Once submitted, your new organization will now appear as an option to swap between. Assets Assets in GoTrace are the building blocks of your supply chain. The best way to think of Assets in GoTrace is that they can be the individual products you are tracking or any container that those products may go in. It could be any type of box, crate, pallet, or even larger containers like trucks or shipping containers. Once you define your Assets in GoTrace your supply chain tracking is ready to begin.To create a new Asset, click on “Assets” in the left side navigation menu and click on the “Add” circle in the bottom right corner and populate the fields. Loads Loads are the main functionality of GoTrace that allows you to track elements of your supply chain. A Load can be nearly anything. It may be the individual product(s) you are tracking or any container or vessel in your chain. You can even nest Loads within another Load (and even deeper) Each Load has its own history that is made up of its individual journey as well as the journey of any Loads it gets nested inside of.Creating a new Load can be done by navigating to “Loads” in the top left main navigation. Then clicking on the “add” circle in the bottom right corner.Load fields consist of:Name of LoadPaired Barcode (Optional)Type of AssetAny Source Loads (Optional)Source Loads are used when something is coming from a larger Load and being split into smaller Loads. A case where they may happen is a boat of fish where the fish aren’t individually being tracked. You may create smaller Loads, for example, “crates of fish” (a Load of asset type “create”) that use the boat (a Load of asset type “Boat”) they were caught on as their source load. This will enable each crate to inherit the history of their source load as part of their journey. Pairing a Load to an Existing Barcode When creating a new Load you can also pair your load to an existing unique barcode if you have one. This can be done by clicking on the “Pair Existing Barcode” button and scanning your product’s code. Once scanned — it will be linked to the load that you are creating and any time you scan your own code from GoTrace, it will pull up the correct load.This helps save from relabeling your products and can lead to faster integration/interaction with GoTrace. Accepting Loads GoTrace creates a Load identifier in the form of a QR Code that can easily be scanned from any mobile device. This is how Chain-of-custody is tracked within GoTrace. When a Load arrives, anyone in the supply chain they are able to scan the Load’s code and Accept the load into their possession.Once a Load is in a user’s procession they are able to begin tracking and take their Load to the next location in the supply chain. Load tracking will continue until the next user scans and accepts the load into their possession. Tracking Loads To track a Load, you must have the Load in your possession. Once you have accepted a Load you can pull up the Load’s details and click on the start tracking button on the top of the Load details screen. Traces Traces are what the end consumer will see from your supply chain. Customers will be able to scan the GoTrace barcodes and view a webpage showing their product’s journey from source to the product before them.